Refund policy

Returns:

At Samaa India, we want you to love your home decor! However, we understand that sometimes things don't go as planned. Unfortunately, due to the nature of our handcrafted products, we currently do not accept returns or exchanges for products delivered in perfect condition.

Before placing your order, please carefully review the product specifications and measurements listed on our website. Ensure the product fits your desired space and needs to avoid any potential disappointment.

Replacements:

We're happy to offer replacements in the following situations:

• Incorrect product delivered: If you receive the wrong item, please contact us immediately. We'll arrange for a prompt replacement at no additional cost.

• Genuine manufacturing defect: If your product has a quality issue, we'll gladly replace it after verifying the defect.

Please note:

• If you decline a replacement for a defective or incorrect item, we can offer store credit redeemable for future online purchases.

• Refunds (if applicable):

  After we receive and inspect the product for qualifying returns, we will notify you via email that a refund has been initiated. The refund will be processed using the original payment method and will typically take 5-7 working days from the date we receive the returned item.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact us within 48 hours of delivery at samaabydivya@gmail.com or call us at +91-9625214531. We'll work quickly to resolve the issue and ensure your satisfaction.

Important:

• To be eligible for a replacement, the product must be returned in its original packaging and unused condition.

• We reserve the right to refuse replacements or store credit if the product shows signs of wear, damage, or tampering beyond the initial defect.

We're committed to providing you with a positive shopping experience. If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact us.